Introduction
This Privacy Policy explains how we collect, use, store, and safeguard data when you use our website, platform, dashboard, APIs, and services.
1. Information We Collect
We may collect the following types of information:
a) Personal & Business Information
- Name, email address, phone number
- Company name, job role
- Account credentials
- Billing and payment details
- Support and communication records
b) End-User Pass Data (on behalf of clients)
Note: Tapmitra acts as a data processor for end-user pass data. Our clients remain the data controllers.
- Pass identifiers (loyalty ID, policy number, ticket ID)
- Wallet type (Apple Wallet, Google Pay)
- Pass usage data (redemptions, scans, updates)
- Device and platform metadata (non-intrusive)
c) Technical & Usage Data
- IP address
- Browser and device type
- API logs and request metadata
- Analytics and performance metrics
2. How We Use Information
3. Wallet & Third-Party Integrations
Tapmitra integrates with:
Important: We do not control how Apple, Google, or payment providers process data. Their privacy policies apply independently.
4. Payment & Billing Data
All payments are processed through PCI-DSS compliant third-party payment gateways
Tapmitra does not store credit/debit card details
Invoices and transaction records are securely maintained for compliance
5. Data Security
We implement enterprise-grade safeguards including:
Despite best efforts, no system is 100% secure.
6. Data Retention
Account data is retained while your account is active
Pass data is retained as required for service delivery or compliance
Upon termination, data is deleted or anonymized unless legally required
8. Your Rights
Depending on jurisdiction, you may request:
Access to your data
Data correction
Data deletion
Data portability
Contact us at info@neutonsoft.com
For any privacy-related inquiries or requests
9. Geographic Scope & Compliance
Tapmitra operates in:
We follow applicable data protection regulations including industry best practices.
10. Policy Updates
We may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of updates.
Always check this page for the latest version of our Privacy Policy.
Terms & Conditions
Effective Date: January 14, 2025
1. Services Overview
Tapmitra provides a digital pass management platform that enables businesses to create, distribute, and manage loyalty cards, event tickets, insurance cards, transit passes, gift cards, and employee & business IDs.
2. Account Registration
You must provide accurate and complete information. You are responsible for account security. Unauthorized use must be reported immediately.
3. Free Trial & Subscriptions
Tapmitra offers a 14-day free trial. No credit card required unless specified. Paid plans are billed monthly or annually. Pricing is subject to change with prior notice.
4. Payments & Refunds
Payments are processed via secure third-party gateways. All fees are exclusive of applicable taxes. Subscription fees are non-refundable, unless required by law. Failure to pay may result in service suspension.
5. API & Platform Usage
You agree not to misuse APIs or exceed rate limits, reverse engineer or resell the platform, use services for illegal or fraudulent activities, or interfere with platform security or performance.
6. Client Responsibilities
You are responsible for end-user data legality and consent, compliance with local laws and regulations, and content and data accuracy within passes. Tapmitra is not liable for client-generated pass content.
Refund Policy
Subscription fees are non-refundable, unless required by law.
Service Suspension
Failure to pay may result in service suspension. All billing disputes must be reported within 30 days of the invoice date.
Contact Information
Website
www.tapmitra.comGoverning Law
UAE customers
Laws of the United Arab Emirates
India customers
Laws of India
Jurisdiction applies based on customer location.